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Altis Industries Ltd – Privacy Policy

Our privacy policy explains how we will respect the privacy of our customers and users. It says what information we will gather, how we will use it and how we will keep it secure.

Our privacy policy

This privacy policy sets out how Altis Industries Ltd uses and protects any information that you give to us.

Altis Industries Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our services, then you can be assured that it will only be used in accordance with this privacy statement.

Altis Industries Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

Where you choose to provide personal details to us, we may collect the following information on premises or over phone:

  • Name and job title.
  • Address, including postcode.
  • Site Address (delivery if different)
  • Contact information including email address for invoices and account purposes.
  • Credit account facilities.
  • Credit card transaction.
  • CCTV – Safety and Security.
  • Powertool and machine serial numbers.
  • other information relevant to customer surveys and/or offers.

Where you choose to provide personal details to us, we may collect the following information on our website:

  • Name and job title.
  • Address, including postcode.
  • Site Address (delivery if different)
  • Contact information including email address for invoices and account purposes.
  • Credit card transaction details.
  • Powertool and machine serial numbers.
  • other information relevant to customer surveys and/or offers.

 What we do with the information we gather

We require this information to provide you with a contractual service, and in particular for the following reasons:

  • Internal record keeping and invoicing.
  • Hire contract.
  • Account credit application.
  • Cash trade account.
  • Hire, Sales, Repairs, Trophies and services you request within our organisation.
  • Informing that goods are ready to collect or completed.
  • To deliver equipment and service to you and or your premises / sites.
  • Pay Suppliers and use their services.
  • We may use the information to improve our products and services.

Does the company share personal information with third parties?

  • When contracting work to outside specialists services, of which Altis will contact you (customer’) directly and provide this information at point of handover.
  • Our online services for delivery purpose only.
  • Warranty / Guarantee registration with your consent.

How and where we hold / store your information

  • Our ‘database’ information is held securely on premises, with password protection on every communicating PC and firewalled Server.
  • Backups of ‘database’ take place yearly of which a secure copy is kept with
  • Paper copies, are filed and secured within office areas. All workstations cleared on an ‘end of day’ basis.

How long we retain your information.

  • Invoices, customer or supplier due to HMRC legal requirements will be held securely for 7 years from invoice date.
  • Hire, Sales, Repair & trophies ‘database’ documents 5 years.
  • Account application forms indefinitely whilst account active, then 3 years.
  • Hire, Sales, Repair & trophies paper documents 2 years.
  • Data related to PAYE, maternity pay or SMP will be kept for 3 years according to HMRC.

 Controlling your personal information – Privacy rights

  • Our Hire, credit facilities & Trade accounts will not be available to customers who do not wish us to collect data required to fulfil our service(s) – Cash basis only available for service(s) which permit this.
  • You may choose to restrict the collection or use of your personal information in the following ways:
  • Your right to erase information will be available with prior written consent please contact [email protected] of which we will comply within one month, our commitment to keep your records up to date is ongoing we would appreciate notice of when changes take place. ‘Subject to document retention periods’.
  • We will not sell, distribute or lease your personal information to third parties.
  • You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please write to: Altis Industries Ltd, Liphook road, Lindford, Bordon Hampshire GU35 0PP or email: [email protected]
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Security

  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in store(s), by phone and online.

Transfers of your information outside the European Economic Area

  • We do not transfer information outside of the European Economic Area, until laws or directives may change.

 Website

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What choices does the Company offer you with regard to direct marketing?

The Company may wish to provide you with information about new products, services, promotions and offers, which may be of interest to. This communication may occur by e-mail, telephone, post or SMS. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law, for example by clicking the “unsubscribe” link on any email that we send to you or by emailing: [email protected]

Other useful details

Contact / address details

If you have any questions about our policy, please contact us at [email protected] or Altis Industries Ltd, Liphook Road, Lindford, Bordon Hampshire GU35 0PP.

For further information regarding GDPR https://ico.org.uk/